FAQs/Troubleshooting

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Special Attention to the customers who purchased Newport Plug-in Speaker:

Once you've connected the speaker with your device, if you unplug the speaker from the electrical outlet or move it to other electrical outlets to reconnect again, please reconnect it by Pressing the Power Button to turn it on.  This way, the speaker will automatically reconnect itself.

In this situation, if you try to reconnect it through your device to turn it on (without pressing the power button), the sound may not come out even though the Bluetooth status shows "connected" or the voice prompt says "connected".

If the sound is not coming out, please reset it entirely by accessing your device's Bluetooth setting to find "FORGET THIS DEVICE". It will automatically enter pairing mode if the speaker is "on" state (if the speaker is "off" state, please press the power button after selecting "Forget This Device").

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product Questions:

  • Newport Plug-in Speaker is not turning on after plugging in.

The speaker needs a few seconds to boot itself after plugging in. Please wait a few seconds (2 - 3 seconds) before pressing the power button to turn it on after plugging in.

  • It seems that the Newport Plug-in Speaker is connected but it does not produce sound.

On a rare occasion, there may be miscommunication between the unit and your connected device. When that happens, please access your device's Bluetooth setting to find "Forget This Device" to reset it entirely. Then, restart the pairing process again.

  • I’ve unplugged the Newport Plug-in Speaker from the electrical outlet. Do I need to go through the Bluetooth pairing process again when I plug it back in or move it to the other outlets?

 

No, once you’ve paired the speaker with your connected device, the speaker remembers your connected device. However, you will need to turn it back on by pressing the power button to reconnect the speaker. This way, the speaker will automatically reconnect itself. If you try to reconnect it through your device (without pressing the power button), the sound may not come out.

If the sound does not come out, please access your device's Bluetooth setting to find "Forget This Device" to reset it as explained above.

  • The Newport Plug-in Speaker does not tightly fit into the outlet.

 

On rare occasions, the speaker would not fit into the electrical outlet tightly which may cause the unit to topple and fall. In most cases, this is the issue for the electrical outlet itself as it’s worn, loosen, or overused. Please use the other available electrical outlets that are not worn, loosen, or overused. Please make sure that the unit is securely fitted into the electrical outlet for operation.

  • Is the Newport Plug-in Speaker a portable speaker?  And, can I take outdoor?

 

Newport Plug-in speaker is for indoor only and not portable when it comes to any outdoor use. It can be used anywhere in the home and office where there is a wall plug.

  • Is the Newport Plug-in Speaker Wi-Fi smart speaker that can command voice control?

 

Since it’s a Bluetooth speaker, it can’t command voice control. However, you can still command voice control via your smartphone's Bluetooth.

 

  • Is the Newport Plug-in Speaker waterproof?

 

It’s not a waterproof speaker. Please do not use near water such as basins, sinks, and shower.

  • Can USB Type-A port transfer media files and playback music?

 

USB Type-A port is for charging phones/tablets only.

  • How to restore your speaker to factory default settings

 

Sometimes, you may want to delete all remembered Bluetooth pairing from your device. To do this, you need to “reset” the Newport Plug-in Speaker, and here is how to do it:

 

While the unit is ON

Press the “Power icon” and “ADD” buttons at the same time for 5 seconds

The unit will turn off, and the factory default is set

  • How to clean your speaker and remove dirt from it

 

Unplug the unit from the outlet. Please use a microfiber cloth to remove dirt. Please do not use water and alcohol to remove dirt.

  • What is the Bluetooth wireless range between the unit and my connected device?                                                                                                                                                                                                    The line of sight range is 65 feet (or 20 meters). However, for usage inside of home or office where there are walls, concretes, or other building structures that interfere with the signal, we recommend using the unit within 45 feet (or 15 meters) from your connected device.

 

  • Is the Newport Plug-in Speaker firmware updatable?

 

It does not support firmware updates.

 

  • Is there an App?

 

There isn’t an App for this speaker. Controlling the volume, play, and pause of your music are done completely through your connected device.

 

 

General Questions:

  • Where can I buy your products?

At this time, US customers can buy our product on our online store and our Amazon US product page. For Canadian customers, our products are available only on Amazon CA.

 

  • Can the Newport Plug-in speaker be used other than in the USA, Canada, or Japan?

 

At this time, we only intend to sell our product in the USA, Canada, and Japan. Outside of those 3 countries, our product does not have the necessary compliance or regulatory licenses for operation. Therefore, please do not use our speaker outside of the US, Canada, or Japan. We are not liable for any damages and accidents that arise from operating the unit outside of the US, Canada, or Japan.

 

 

Troubleshooting:

 

Symptom: Newport Plug-in Speaker is not turning on after plugging in.

Possible problem: The speaker needs a few seconds to boot itself after plugging in.

Solution: Please wait a few seconds (2 - 3 seconds) before pressing the power button to turn it on.

 

Symptom: My Bluetooth setting shows “connected”, but there is no sound from the speaker.

Possible problem: On a rare occasion, there may be miscommunication between the unit and your connected device.

Solution:  Please access your device's Bluetooth setting to find "Forget This Device" to reset it entirely. Then, restart the pairing process again.

Symptom: Loud hum or buzzing.

Possible problem: There is a ground loop with the AC wiring.

Solution: Please unplug the unit and plug it into a different AC outlet.

Symptom: Interference or static during playback.

Possible problem: It’s too far apart between your device (phone/tablet) and Newport Plug-in Speaker or there is concrete or other building structures (walls) that may interfere with the signal.

Solution: Please make sure that the unit and your connected device are within a close distance (recommended distance is less than 33 feet (or less than 10 meters) at home or office).  Also, please avoid using the speakers near the following:

  • Microwave ovens

  • Cabling and connectors for cable and satellite service

  • Poorly shielded power lines in the wall

  • 4 GHz cordless telephones

  • WiFi router

  • Wireless RF security video camera

  • Wireless Wi-Fi speakers

  • Office lighting (fluorescent lighting)

  • Between concrete or other building structures (walls) that may interfere with the signal

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