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Special Attention to the customers who purchased Newport Plug-in Speaker:

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Once you've connected the speaker with your device, if you unplug the speaker from the electrical outlet or move it to another outlet, please reconnect it by Pressing the Power Button to turn it on.  This way, the speaker will automatically reconnect itself.

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If you try to reconnect it to your device to turn it on without pressing the power button, the sound will not come out even though the Bluetooth status shows "connected" or the voice prompt says "connected".

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After turning on the power of the Newport Plug-In speaker if sound is still not coming out, please reset it entirely by accessing your device's Bluetooth setting to find "FORGET THIS DEVICE". It will automatically enter pairing mode if the speaker is in the "on" state (if the speaker is "off" state, please press the power button after selecting "Forget This Device").

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  • The Newport Plug-in Speaker is not turning on after plugging in
    The speaker needs a few seconds to boot itself after plugging in. Please wait a few seconds before pressing the power button to turn it on after plugging in.
  • The Newport Plug-in Speaker is connected but it does not produce sound.
    This occurs if you move the speaker to another outlet and then turn it on by using your smart phone to connect to the Newport Plug-in Speaker. If this happens, you will need to reset the connection, Access your device's Bluetooth setting to find "Forget This Device" . Then, restart the pairing process again. To prevent this from happening in the future, whenever you move the speaker to another outlet, make sure you turn it on using the power button on the top of the speaker.
  • I’ve unplugged the Newport Plug-in Speaker from the electrical outlet. Do I need to go through the Bluetooth pairing process again when I plug it back in or move it to the other outlets?
    No, once you’ve paired the speaker with your connected device, the speaker remembers your connected device. However, you will need to turn it back on by pressing the power button to reconnect the speaker. This way, the speaker will automatically reconnect itself. If you try to reconnect it through your smart device (without pressing the power button), the sound will not come out. ​ If the sound does not come out, please access your device's Bluetooth setting to find "Forget This Device" to reset it as explained above. ​
  • The Newport Plug-in Speaker does not fit tightly into the outlet.
    Sometimes electrical outlets get worn and loose from overuse. In this case, the speaker may not stay firmly in the outlet and may fall out of the outlet. Please use another available electrical outlet that is not overly worn. Please make sure that the unit is securely fitted into the electrical outlet for operation.
  • Is the Newport Plug-in Speaker portable? And, can I take outdoors?
    The Newport Plug-in speaker is for indoor use only. It is portable and can be easily taken with you and used anywhere in the home, hotel, office, or anywhere there is a wall outlet.
  • Is the Newport Plug-in Speaker a Wi-Fi smart speaker that can command voice control?
    The Newport Plug-in Speaker is not Wi-Fi, instead it uses Bluetooth. It will not directly accept voice commands; however, you can use voice commands on your connected device (smartphone, iPad, etc) to control the music or audio sent to your speaker.
  • Is the Newport Plug-in Speaker waterproof?
    It’s not a waterproof speaker.
  • Can the USB Type-A port on the Newport Plug-in Speaker be used to transfer media files and playback music?
    No, the USB Type-A port is for charging phones/tablets only.
  • How to I restore my speaker to factory default settings
    While the unit is ON Press the “Power icon” and “ADD” buttons at the same time for 5 seconds The unit will turn off, and the factory default is set
  • How to clean your speaker and remove dirt from it?
    Unplug the unit from the outlet. Use a microfiber cloth to remove dirt. Do not use water, alcohol or other solvents to remove dirt.
  • What is the Bluetooth wireless range between the unit and my connected device?
    The line-of-sight range is 65 feet (or 20 meters). However, for use inside the home or office where there are walls, or other building structures that interfere with the signal, the range may be limited to 33 feet (or 10 meters) from your connected device.
  • Is the firmware in the Newport Plug-in Speaker updatable?
    It does not support firmware updates.
  • Is there an App?
    There isn’t an App for this speaker. Controlling the volume, play, and pause of your music are done completely through your connected device.
  • Where can I buy your products?
    At this time, US customers can buy our product on our online store and our Amazon US product page. For Canadian customers, our products are available only on Amazon CA.
  • Can the Newport Plug-in speaker be used other than in the USA, Canada, or Japan?
    At this time, we only sell our product in the USA, Canada, and Japan. Outside of those 3 countries, our product does not have the necessary compliance or regulatory licenses for operation. Therefore, please do not use our speaker outside of the US, Canada, or Japan. We are not liable for any damages and accidents that arise from operating the unit outside of the US, Canada, or Japan.

Troubleshooting:

 

Symptom: Newport Plug-in Speaker is not turning on after plugging in.

Possible problem: The speaker needs a few seconds to boot itself after plugging in.

Solution: Please wait a few seconds (2 - 3 seconds) before pressing the power button to turn it on.

 

Symptom: My Bluetooth setting shows “connected”, but there is no sound from the speaker.

Possible problem: On a rare occasion, there may be miscommunication between the unit and your connected device.

Solution:  Please access your device's Bluetooth setting to find "Forget This Device" to reset it entirely. Then, restart the pairing process again.

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Symptom: Loud hum or buzzing.

Possible problem: There is a ground loop with the AC wiring.

Solution: Please unplug the unit and plug it into a different AC outlet.

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Symptom: Interference or static during playback.

Possible problem: It’s too far apart between your device (phone/tablet) and Newport Plug-in Speaker or there is concrete or other building structures (walls) that may interfere with the signal.

Solution: Please make sure that the unit and your connected device are within a close distance (recommended distance is less than 33 feet (or less than 10 meters) at home or office).  Also, please avoid using the speakers near the following:

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  • Microwave ovens

  • Cabling and connectors for cable and satellite service

  • Poorly shielded power lines in the wall

  • 4 GHz cordless telephones

  • WiFi router

  • Wireless RF security video camera

  • Wireless Wi-Fi speakers

  • Office lighting (fluorescent lighting)

  • Between concrete or other building structures (walls) that may interfere with the signal

 

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